Our items are made to order. We do not keep an inventory, so it is made especially for you, when you order. Due to that, we do not offer refunds.

However, if for some reason your item arrives damaged or the wrong item is shipped, we will cover the return shipping costs.

To start a return, you can contact us at info@seelovecreations.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.